This role is generally shared among team members, so one person doesn't bear all responsibility. The on-caller is the first team member notified in the event of a high-priority incident. The exact makeup of your team will vary based on your specific needs and the size of your business (smaller orgs may just have an engineer or two managing incidents) but a comprehensive team should include the following roles: On-caller In many cases, that team will consist of business, legal, and engineering folks with expertise in handling major incidents. Incident response rolesĪ crucial part of your incident response process is putting together an incident response team. Your recovery efforts will help secure your system and upgrade your detection and analysis efforts. For example, insights gained from post-mortem analysis will be used to improve your overall plan. Each stage will be influenced by activities in other phases. These steps are not linear activities but are iterative, ongoing processes. According to the National Institute of Standards and Technology, the elements of an incident response life cycle are: The incident response life cycle is the framework you use to respond to and manage security incidents. Understanding the incident response lifecycle If you handle debit or credit card transactions or store other personally identifiable information, you are legally obligated to implement adequate security measures. It’s worth remembering that many businesses must comply with regulatory guidelines requiring a robust incident response plan. Effective incident response can also help you avoid damaging your reputation and losing the trust of your customers. Preparing for a cyber attack, malware, data breach, or some other run-of-the-mill incident can help minimize damage to your organization, including revenue or data loss, data theft, disruption of critical services, business downtime, and damage to your IT systems. Why is having a dedicated incident response process so important for your organization? A response plan includes your incident response team, strategies for categorizing incidents, and the response framework you follow, from declaration down to the post-mortem analysis. Incident response covers all the procedures, policies, tools, and processes your organization uses to identify and resolve all types of incidents, from the highest severity down to ones of minimal impact. The only way to be adequately prepared is to ensure that you have an appropriate incident response plan to kick into action when, not if, an incident occurs doing so will allow you to respond to incidents tactfully instead of using an ad hoc approach. It goes without saying that incident response should be a priority for all businesses.Įven the largest and most well-prepared businesses regularly experience incidents, so smaller organizations can't assume they won't have to deal with the same.
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